Which services does Direzione regionale Musei Lombardua offer? Which projects and initiatives does it coordinate and promote?

EDUCATIONAL AND INSTRUCTIONAL SERVICES

Instructional activity is one of the top priorities when it comes to the mission of the Direzione regionale Musei Lombardia and is one of the main aspects that helps the Direzione regionale Musei Lombardia really stand out in terms of museums. In the Sed ministry portal there are projects listed that can enhance the schools from the territory. The projects encompass activities of varying types: technical-artistic workshops, articulated instructional itinerary, multimedia laboratories, creative group work, Work-School Alternating, guided tours and workshops of all different types of themes that are both scholastic and not (guided tours and instructional activities that are not specifically mentioned in the original instructional offer, aimed at schools or other groups/categories).

“The end game is to favour a raised awareness of our cultural legacy, extending the right to active participation of citizens in cultural and social aspects of their very country, all the while paying close attention to the scholastic part of our population, which can use such a resource as a way to enrich their instructional experiences. The proposals take form based on instructional planning and historical documentaries, workshops, internships, alternating work and school activities, meeting series, guided tours and other educational activities” (from the portal http://www.sed.beniculturali.it/)

• Educational services

The Direzione regionale Musei Lombardia, with its educational services regarding museums that are renewed each year according to the instructional offerings, coordinates with the Educational Services Office of the Direzione regionale Musei Lombardia.

• Internships

Internships are offered to universities, schools and research institutions as well as other schools that the Direzione regionale Musei Lombardia has partnerships with. For more information contact the Educational Services Office of the Direzione regionale Musei Lombardia. 

• Work/School Alternating 

The national instructional and training system reform (L. 107/2015 cd La Buona Scuola) has introduced new features regarding work-school alternating, making this a mandatory feature for all students in a three-year degree program in any field of study regarding secondary school.

Please refer to the MIUR website for more information http://www.istruzione.it/alternanza/index.shtml 

Educational Services Office of the Direzione regionale Musei Lombardia.

AUTHORIZATION FOR PHOTOGRAPHY AND VIDEO 

For personal use, studio use or for cultural promotion without monetary reward, photographing works and cultural property on display in state-operated museums without the use of flash, lights, selfie sticks, tripods or other support is allowed.

For these same purposes, the rights to the reproduction of the photo and/or publication of images, except for eventual reimbursement of material costs undergone by the Direzione regionale Musei Lombardia or by the museum for its reproduction, are granted free of charge.

For other uses, including commercial ones, authorization requests are necessary as well as verifying the application of a fee or amount for the photograph and/or image publication of the government’s cultural property.

Consult the Resources page for links regarding necessary procedures.

RENTING MUSEUM SPACE 

The concession of state property for use as managed by the Ministry for Culture and Heritage falls under the Code of Cultural Heritage and Landscape.

Consult the Resources page for links regarding necessary procedures.

MUSEUM SERVICES 

In addition to exhibitions, cultural manifestations and promotional initiatives, every museum, in order to meet the needs of valorisation of cultural property and promotion, offers the public the following services: 

• Access, reception 
• Ticket office on site 
• Guided tours and instructional assistance 
• Archive material consultation and scientific activity use 

Pursuant to art. 115 of the Code of Cultural Heritage, these so-called additional services may be managed in a direct or indirect form entrusted to private parties.

The cultural services contract does not transfer the entire asset management activity, but rather only the exercise of some ancillary activities. By granting the concession of public cultural service, the administration transfers to the concessionaire the task of enhancing and managing the cultural asset in question.

Between 2009 and 2010, the Ministry published and amended the so-called Guidelines regarding activation and reliance when granting such services to Italian cultural institutes.

The Polo Museale looks after the definition of agreements with other public and private entities when it comes to the management of common services for the benefit of the visitor.

SERVICE QUALITY CHARTER

The Service Quality Charter is the act with which the museum presents itself to the public with a brief description of its identity and mission, the functions and the activities that it performs; it identifies the services, forms and methods via which users can access them. Therefore, it performs the dual function of museum presentation and charter of user rights.

The Charter is a communicative and informative tool which enables users to learn about the services offered and to check that the commitments undertaken are fulfilled, and to express their assessments, also in the form of complaint.

MUSEUM AND CULTURAL LOCATION OPENINGS DURING STRIKES

During strikes, the Ministry for Culture and Heritage and Tourism ensures minimal services from museums and other cultural locations, as per prior agreements with union organizers, and considered valid by the order pursuant to law 182/2015.

In the event of a strike, museums and other cultural locations shall remain attainable with the opening of at least 50% of spaces normally open to the public, or following the guaranteed timeframe corresponding to 50% of the normal hours open to the public.

All information and access conditions in the event of a strike can be found on the official Polo Museale website as well as the sites of any cultural locations of interest. Given that an on-going strike could also cause unforeseen variations, museum visitors are kindly asked to consult the information channels indicated before visiting.